Your company’s employees are its value-creation engine, so you need to take care of them, writes HCL Technologies chief Vineet Nayar, author of Employees First, Customers Second. That doesn’t mean throwing picnics for them, Nayar says; rather, it means letting them shape your company’s strategy and feed into the management process directly. “We give them understanding, help, trust and respect — which is much better than potato salad and cold cuts,” he writes.
