Last week on Positive Organizational Behavior, LeaderLab contributor Bret Simmons outlined the surprising findings of a study from the Journal of Applied Psychology. The results verify the theory behind the service-profit chain and found something else: managers matter.
The narcissistic personality trait describes individuals that believe they are special, have a sense of entitlement, require excessive admiration, lack empathy, are interpersonally exploitive, and are arrogant and haughty. As defined by one of its most frequently used measures, the Narcissistic Personality Inventory (NPI, Raskin & Hall, 1981), there are four dimensions to the narcissistic [...]
An article in The Economist argues yes. Nonprofits are masters at motivating their workforces without breaking the bank, building lasting relationships with clients and making the most of scarce resources — all traits private companies can and should seek to emulate.
Profiting from Nonprofits – The Economist
If your business relies on delivering high quality service to customers, I hope you recognize that the answer to this question is “yes.” Studies have shown that employees’ display of positive emotions toward both customers and coworkers enhances service delivery.
A new study published in the Journal of Applied Psychology provides additional support for the efficacy [...]
Too often leaders are unsure of just how to unfreeze an organization and create change ready followers. Many leaders start by casting a grand vision of what the new organization looks like. However, followers, still frozen in their ways, do not receive this new vision because they have yet to see why change is necessary. [...]
Wally Bock is a fixture in the online leadership community. So when Wally offered to send me a review copy of Ruthless Focus: How to Use Key Core Strategies to Grow Your Business, I was excited (and to be honest, flattered). Wally co-authored the book with Thomas Hall, who had been researching companies that experienced [...]
Liz Wiseman and Greg McKeown visit Google to discuss their book “Multipliers: How the Best Leaders Make Everyone Smarter.” We spoke to Liz earlier this month on the LeaderLab Podcast. This video goes even more into depth about the concept behind Multipliers.
Once upon a time, business had to choose between profits and pleasant work environment, but not more. However, Zappos CEO Tony Hsieh says that’s no longer the case. Hsieh says a happy workforce is more productive and ultimately translates into happy customers and happy investors. “We are at the beginning of a very special time where [...]
A few weeks ago I got into a conversation about whether situational leadership was more appropriate for top-level or front-line leadership. I argued that situational leadership is most appropriate for front-line leadership. To be more specific, I believe that the front-line is about management and situational leadership is about how to manage, not necessarily lead, teams [...]
Clever people dream up intriguing new products or services, they develop new processes that bring their organization to new levels. They are the organizations competitive edge. They are crucial to an organization’s success…but they come with their own unique set of challenges. In Clever, authors Rob Goffee and Gareth Jones revel how clever people are [...]
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