Posts Tagged ‘systems thinking’
A Leader’s Style Can Be Helpful For Some But Exhausting For Others
For most employees, goal-focused behavior on the part of the leader is helpful. Goal-focused leaders provide specific goals and task structure to match those goals, make suggestions on how to achieve goals, and follow-up to ensure goals are achieved. New research published in the Journal of Applied Psychology provides more support for the idea that [...]
Deming on a Theory of a System
Dr. W. Edwards Deming, Dr. Russell Ackoff and David P. Langford demonstrate that educators can begin a quality transformation by developing an understanding of the properties and powers of systems-oriented thinking.
Seven Things to Expect From Your Narcissistic Employee
The narcissistic personality trait describes individuals that believe they are special, have a sense of entitlement, require excessive admiration, lack empathy, are interpersonally exploitive, and are arrogant and haughty. As defined by one of its most frequently used measures, the Narcissistic Personality Inventory (NPI, Raskin & Hall, 1981), there are four dimensions to the narcissistic [...]
Want Your Employees To Display Positive Emotions?
If your business relies on delivering high quality service to customers, I hope you recognize that the answer to this question is “yes.” Studies have shown that employees’ display of positive emotions toward both customers and coworkers enhances service delivery. A new study published in the Journal of Applied Psychology provides additional support for the [...]
Book Review: Systems Thinking for Curious Managers
Russell Ackoff was a professor of management at The Wharton School, University of Pennsylvania. He was also a leading authority on systems thinking. Ackoff died in October 2009, but this new book “Systems Thinking For Curious Managers,” is an excellent contribution to systems thinking and serves as a fitting tribute to his legacy. This book [...]
